Please review our rental policies below. A signature and date are collected at the time of booking.
Office Hours
Our office is available from 9:00 am to 8:00 pm seven days a week. We are available after hours for emergencies only (plumbing and heating issues). You may reach our office at 877-322-2283 and after hours at 614-832-3561 or 614-679-3457.
Reservations
You must be at least 21 years old to rent a 3-bedroom or less cabin, and some may be designated as 25 years of age. All of our lodges have a 25-years-of-age minimum requirement to rent. You must provide a valid driver's license at check-in. Payment is expected at the time of reservation at our 8-person-and-under cabins. For reservations at our Lodges a 50% payment plus the refundable security deposit with a Visa, MasterCard, American Express, or Discover is required to confirm a reservation. Your balance will be due within 30 days of the reservation date. Some cabins may also require a $200–$300 security hold. Authorization holds will be released to the card on file after check-out, provided there isn't damage to the cabin. Reservations which are changed 2 or more times are subject to a $25.00 reservation change fee. All cancellations will incur a minimum 5% handling fee and additional cancellation fees may apply based upon the date of cancellation.
Indemnification & Waiver
Cabins by the Caves maintains their properties with the utmost care and regard for our guests' safety. All guests are responsible for their own actions during the course of their stay and agree to indemnify and hold harmless Cabins by the Caves and any Owners which Cabins by the Caves provides property management services, for any accident or occurrence in or on the premises.
Minimum Stay Requirement
There is a 2-night minimum stay requirement for cabin rentals on weekends, and a 3-night minimum stay may apply on certain holidays. One-night stays are available weekdays Sunday–Thursday for our 2–4 person cabins only. Special discounts on extended-stay cabin rentals require at least a 5-day stay.
Holiday List
The following holidays are subject to Peak Season Cabin Rental Rates and require a 3-night minimum stay. Check-ins will not be permitted on the actual day of the holiday. Please call for all holiday rates and to confirm 3-night stay requirements. Other holiday restrictions may apply: Memorial Day, Independence Day, Labor Day.
Methods of Payment
Cabins by the Caves accepts Visa, MasterCard, Discover and American Express credit cards for cabin rentals. A major credit card is required at the time of reservation, which will be kept on file for any damages to the property and for pet and any security deposits.
Cancellations
All cancellations will incur a 5% cancellation fee and additional fees will apply. 8-person-and-under cabins: a 90% refund is given with a minimum of 14 days advance notice; 7 days, a 75% refund; 3 days or less advance notice, no refund. Lodge reservations cancelled with 30 days advance notice receive a 90% refund; 14 days, a 75% refund; 3 days or less, no refund. No refunds will be issued for cancellations due to weather.
Refunds
No refunds will be given due to weather conditions or for early departures. We recommend 4-wheel drive in the winter season. All properties are privately owned and inspected prior to your arrival. Cabins by the Caves will not issue refunds in the event of mechanical failures, absence of any item, or for any public utility problem. No student groups, house parties or receptions are allowed at any of the units — if guests are found to be having a party, they will be asked to vacate the unit and no refund will be given. Absolutely no fireworks shall be set off on the properties. At no time should furniture be moved inside or outside the cabins. We expect cabins to be left as you found them, and a $35.00 per hour cleaning fee will be charged for excessive clean-ups.
Discounts
Only 1 discount can be applied to a cabin rental. Discounts may not be combined, nor can they be applied to special packages.
Pets
Our pet-friendly properties are: Cabin in the Woods, Cabin on the Pond, Casa Carezza, Hickory Hollow Retreat, La Vigne Ridge, Red Pine, Hillside, McKinley, Cardinal Ridge, Red Fox Retreat, Chestnut Chateau, Chestnut Chalet, Maple Ridge, Ridgeside Cabin, Spotted Owl, The Olde Homestead, Starry Knight, and Turkey Run. Pet fees and/or deposits may vary by cabin. Refundable deposits are returned after check-out and inspection to the card on file (typically 5–7 business days). Discovery of an unauthorized pet will result in a $100.00 fee. Please clean up after your pets; pets are not to be left unattended inside the cabin and must be kenneled while inside. Pet fees are outlined in the requirements listed for each property.
Smoking
Smoking is prohibited inside any of our cabins. Discovery of smoking inside a cabin will result in a $300 fee charged to your credit card.
Equipment & Furnishings
Cabins that have landlines may require a calling card for outgoing long-distance calls; contact our office to confirm availability. Local and emergency service is available and incoming calls may be received. Equipment failures and problems with the unit must be reported immediately. Our emergency number(s) should be used after hours for emergencies such as no heat or no water. Other equipment failures (hot tubs, gas fireplace, TV, etc.) should be left on our office voicemail, and repairs will be made as quickly as possible.
Linens & Supplies
Bed linens and bath towels are provided, along with basic kitchenware and utensils. We supply trash bags, paper towels, bathroom tissue, dish and hand soap. Personal items such as shampoo, bar soap, or hair dryers are not supplied, so please bring your own. Hot tub towels are not routinely supplied. You may also want to bring a flashlight and lighters.
Outdoor Grills
Most cabins have charcoal grills. For charcoal grills you must bring your own charcoal and starter fluid.
Fireplaces
Gas or wood-burning fireplaces are not to be used April 15 through September 1. Gas fireplaces are not supplied with propane from May–August. At no time may you cut wood on the premises; if you bring your own firewood it must be bundled and cut. Firewood is available for purchase at the cabin for $8.00 per bundle (contact our office at least 2 days in advance to order). Please follow all safety precautions posted at the cabin; all dampers should be opened when the fireplace is in use, and a fire should never be left unattended.
Occupancy & Housekeeping
Please limit occupancy to what is posted on each cabin's description; our occupancy rates apply and will be charged if additional people are discovered. Outside guests are not permitted at the cabins. Hot tub covers must remain on the hot tubs, and we require that all trash be placed in the outside containers at check-out with the lid latched in place. Please do not leave loose trash inside the outdoor receptacles or a $75.00 clean-up fee will apply. A $35.00 per hour cleaning fee will apply to any cabin left excessively dirty.
Hot Tubs
Your hot tub may not be at full temperature upon arrival — hot tubs are drained and sanitized and take hours to heat to full temperature. Hot tubs should not be used at temperatures greater than 104°. Please follow all safety instructions posted at your cabin. Guests are not permitted to change any settings other than the temperature and jet settings. A $100 cleaning fee may apply to hot tubs left excessively dirty.